Service Delivery Agreement

Implementation Partner & Sales & Implementation Partner Programme

Effective Date: 1 February 2026

This Service Delivery Agreement governs the delivery of implementation services by Bennovate partners. It applies to Implementation Partners and Sales & Implementation Partners who carry out Avantwerk platform implementations for clients.

1. Overview 2. Remuneration Structure 3. Package Values (UK) 4. Service Fee Structure & KPIs 5. Communication & Project Clock 6. Scope of Services 7. Payment Terms 8. Independent Contractor Status 9. Qualification Requirements 10. Governing Law 11. Contact Us

1. Overview

This Service Delivery Agreement applies to two partner types who carry out Avantwerk platform implementations:

Implementation Partner

Service delivery only. Receives client referrals from Bennovate. No sales responsibility. Earns service fees only.

Sales & Implementation Partner

Sells AND implements. Acquires own clients. Full sales responsibility. Earns commissions + service fees.

2. Remuneration Structure

Both partner types receive service fees for delivering implementation work. The fee rate is determined by performance against KPIs.

Remuneration Type	Implementation Partner	S&I Partner
Subscription commissions	—	20% – 30%
Implementation service fee	Up to 30%	Up to 30%
Network commissions (Tier 2+3)	—	5% + 5%

Implementation Service Fee: up to 30%. The service fee (up to 30% of the package value) is payable for delivering implementation services. The actual rate depends on KPI performance — consistently meeting or exceeding KPIs qualifies a partner for the maximum 30% rate.

Note for S&I Partners: This service fee is in addition to subscription sales commissions. Where a partner both sells AND implements, both forms of remuneration are earned.

3. Implementation Package Values (UK)

Package	Package Price	Max Service Fee (30%)	Implementation + Hypercare
Ignite AI	£1,999	£600	14 + 7 days
Elevate AI	£2,499	£750	21 + 14 days
Momentum AI	£2,999	£900	30 + 21 days
Apex AI	£3,999	£1,200	45 + 30 days

The service fee is calculated on the price actually paid by the client.

4. Service Fee Structure & KPIs

The base service fee is 20% of the package value, paid upon client go-live acceptance. Two independent KPI bonuses may increase this to a maximum of 30%:

+5% Communication & Client Satisfaction

NPS score ≥ 8/10 (or ≥ 90% satisfaction) at go-live. Responsive communication throughout the implementation — first contact within 48 hours, responses within 1 business day, weekly progress updates.

+5% Delivery Quality

Zero critical bugs reported within the 30-day warranty period. Clean handover with all configurations documented and QA-reviewed before go-live.

Delivery Quality Requirements (all implementations): All implementations must meet Avantwerk quality standards, pass QA review before client handover, and include responsive support during the hypercare period (7–30 days, 4-hour response SLA during business hours). These are baseline requirements — the KPI bonuses above reward excellence beyond the baseline.

5. Communication & Project Clock

Partner Communication Obligations

First contact: Within 48 hours of client assignment.
Response time: Within 1 business day during active implementation.
Progress updates: Weekly reports to both client and Bennovate.
Abandonment: 5+ business days without communication or prior notice may result in Bennovate reassigning the client and the partner forfeiting all fees for that implementation.

Client Materials & Project Clock

Materials deadline: Client must submit all required materials (brand assets, access credentials, content, data) within 7 calendar days of kick-off.
Clock pause: If client materials are not delivered within 7 days, the implementation clock pauses — the partner's on-time deadline does not tick during client delays.
Client escalation: If client is unresponsive for 14+ calendar days despite documented partner follow-ups, Bennovate intervenes directly.
Documentation: Partner must document all follow-up attempts (email trail is sufficient).

6. Scope of Services

Implementation Scope

Platform setup and go-live, CRM and sales pipeline configuration, workflow automation setup, website and funnel creation, email and SMS templates, AI chatbot configuration, client training, hypercare support period.

Technical Requirements

Avantwerk platform certification (or willingness to complete training), knowledge of Avantwerk modules, ability to configure automations, basic web design skills, client-facing communication skills, project management ability.

7. Payment Terms

When Paid

Upon successful project completion and client sign-off at the end of the hypercare period.

Payment Method

Bank transfer within 14 days of project completion approval.

Invoicing

The partner invoices Bennovate directly for their service fees.

8. Independent Contractor Status

Both Implementation Partners and S&I Partners operate as independent contractors, not employees.

This means:

The partner is responsible for their own tax obligations, National Insurance contributions, and VAT registration where applicable.
The partner provides their own equipment and tools.
The partner has flexibility in how and when they deliver their work.
The partner is not entitled to employment benefits.

9. Qualification Requirements

Experience with CRM or marketing automation platforms.
Avantwerk platform certification (or willingness to complete training).
Registered business or freelance contractor status.
Professional indemnity insurance (recommended).

10. Governing Law and Jurisdiction

This Agreement is governed by and construed in accordance with the laws of Poland. Bennovate sp. z o.o. is incorporated in Poland (KRS 0000597272) and all partner agreements are governed by Polish law, with UK GDPR and Consumer Rights Act 2015 compliance maintained where applicable.

Any dispute arising from or in connection with this Agreement shall be submitted to the courts of Łódź, Poland. Partners retain the right to bring proceedings in the courts of their country of residence where applicable consumer protection law so permits.

Data Protection Note: Processing of personal data in connection with this Agreement is carried out in accordance with the UK GDPR and the Data Protection Act 2018. Where required, a separate Data Processing Agreement will be entered into between the parties.